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How mpoaurga Handles Your Personal Data

Your account information, payment details and browsing activity are handled with clear rules on what we collect, why we collect it and how long we keep it. This page explains those rules in plain terms so you always know where you stand with us.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and device data clarityYour right to access or delete data
mpoaurga How mpoaurga Handles Your Personal Data
HOW WE PROTECT DATA

Data Handling You Can Verify

We apply specific technical and procedural controls to the data we hold. SSL encryption covers all traffic between your browser or mobile app and our servers, which means your DANA, OVO and GoPay transaction references travel encrypted end-to-end. Account access uses OTP verification — a one-time code sent to your registered number — every time you log in from a new device or a device we haven't seen recently. We do not sell your data to advertising networks. Cookies we place are documented in the section below, and you can adjust non-essential cookies through your browser settings at any time.

SSL Encryption

All data in transit — registration details, deposit references from DANA, OVO and GoPay, session tokens — is encrypted using SSL so it cannot be read in transit.

OTP Account Security

New device logins trigger an OTP to your registered number. This step confirms you authorised the access before any account data or wallet balance is visible.

Cookie Transparency

We use essential cookies for session management and optional analytics cookies to see which pages load slowly on mobile. Non-essential cookies can be turned off in your browser.

No Third-Party Data Sales

We do not sell, rent or trade your personal data to advertising networks or data brokers. Sharing only occurs when required by law or to process your e-wallet payment.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request a copy of your data, ask us to correct something or raise a concern about how your information is handled, our support team is the right first stop. You can reach us through live chat inside your account, by email at our designated privacy address, or through the help desk accessible from the account menu. We aim to acknowledge privacy requests within one business day and work through them in the order they arrive.

Team online

Live Chat

Open the chat icon inside your account dashboard. Our support team handles privacy queries alongside general account and wallet questions through the same channel.

Email Request

Send your data access or deletion request to our privacy email address listed in the account help section. Include your registered username so we can locate your record.

Help Desk Ticket

Submit a ticket through the help desk in the account menu. Select the privacy or data category when you open the form so it routes to the right team member.

Common Questions About Your Data

These are the questions we hear most often when it comes to data, cookies, account records and your rights as someone whose information we hold. If your question isn't covered here, live chat or a help desk ticket will get you a direct answer.

We collect your name, email, contact number and the account credentials you create. If you verify your identity, we also hold the document details you submit for that process only.

No. Your wallet PIN stays inside your own app. We only receive the transaction reference and amount that your wallet sends us to confirm a deposit cleared.

Retention periods follow our legal and operational obligations. Some records must be kept for a minimum period under applicable law; others are deleted once they are no longer needed.

Yes. Submit a data access request through live chat or a help desk ticket. Include your registered username and we will prepare an export of the data tied to your account.

Send a deletion request via email or the help desk. We will confirm what can be deleted immediately and flag any records we must retain to meet legal obligations before removing the rest.

We use essential session cookies that keep you logged in, and optional analytics cookies that help us see where the mobile experience slows down. Non-essential cookies can be disabled in browser settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.