Reference

Terms and Conditions That Apply to Your Account

These terms set out what you agree to when you open and use a mpoaurga account, including how deposits via DANA, OVO, and GoPay are handled and what rules apply to your access.

DANA, OVO, GoPay deposits coveredAccount eligibility termsWithdrawal conditionsAccess subject to local lawUpdate notifications via account

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What These Terms Actually Cover

mpoaurga Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on mpoaurga, you confirm that you have read and accepted these terms in full. They govern every interaction — from funding your account with DANA, OVO, or GoPay, to withdrawing winnings and contacting our support team. Eligibility to use the platform depends

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on local law and is available only in regions where such access is permitted. When you complete a deposit, you confirm the funds belong to you and that the e-wallet account used is registered in your name. Any mismatch between your mpoaurga account name and your
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registered DANA, OVO, or GoPay wallet name may trigger a verification hold before the transaction clears. We reserve the right to request supporting documents to confirm identity and wallet ownership. These checks exist to protect your account, not to slow it down. Players in Batam and
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across Indonesia are subject to the same verification standards. We may update these terms when our services change, and we will notify you through your registered account before changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

How to Reach Us About These Terms

If you have a question about how a specific term applies to your account — whether it's a deposit condition tied to your OVO wallet, a withdrawal hold, or a clause you want explained — our support team can walk you through it. Reach us through any of the channels below and reference your account ID for faster handling.

Team online

Live Chat

Open the chat window from any page inside your account dashboard. Share your account ID and the specific clause or transaction you need clarified.

Email Support

Send a detailed message to our support address found in your account profile. Attach any relevant screenshots of transactions or wallet confirmations.

Account Help Centre

The Help Centre inside your account lists common terms queries, wallet verification steps, and how to submit a formal dispute if a term is applied to your account.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Terms Enforcement

These terms exist to keep your account safe and the platform operating fairly for everyone. Here is how we apply them in practice — from data handling through to how you can request a change or raise a dispute.

Data Handling

Your personal details and e-wallet data — DANA, OVO, GoPay — are stored securely and used only to verify transactions and manage your account. We do not share them with third parties outside of required verification processes.

Account Security

Every login requires OTP verification tied to your registered mobile number. If you notice an unrecognised session in your account activity log, contact support immediately to lock access and trigger a security review.

Data Retention

We retain your account records — including deposit history via DANA, OVO, and GoPay — for the period required under applicable regulations. You can request a summary of your transaction history through the Help Centre at any time.

Requesting Changes

To update registered details such as your linked e-wallet or contact number, submit a request through live chat with your account ID and a copy of your ID document. Changes take effect once verified.

Common Questions About These Terms

Below are questions we see regularly from account holders about how our terms apply in practice — covering wallet conditions, account access, and your rights under these rules.

Yes. Depositing via any e-wallet means you accept these terms in full. Your wallet name must match your registered account name or a verification step will be triggered before the deposit clears.

No. We notify you through your registered account before any changes take effect. You can review the updated terms and decide whether to continue using the platform under the new conditions.

A hold means our team needs to confirm your wallet ownership or identity before releasing funds. Contact live chat with your account ID and wallet screenshot to move the review forward quickly.

Access is available where local law permits in eligible regions of Indonesia. You confirm eligibility when you create an account. We may ask for documentation to verify your details at any point.

Open a case via the Help Centre inside your account or contact our support team through live chat. Include your account ID and the specific transaction or rule in question so we can review it directly.

We retain account records, including DANA, OVO, and GoPay transaction history, for the period required by applicable rules. You can request a transaction summary through the Help Centre at any time.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Appmpoaurga App

Terms and Conditions That Apply to Your Account

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Account Security and Terms Enforcement

Data Handling

Account Security

Data Retention

Requesting Changes

Common Questions About These Terms

01 Do these terms apply if I use DANA, OVO, or GoPay to deposit?

02 Can mpoaurga change these terms without telling me?

03 What happens if my withdrawal is held pending verification?

04 Who can open an account under these terms?

05 How do I dispute a term that has been applied to my account?

06 How long does mpoaurga keep my account and payment data?

Terms & Conditions

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